Holiday Inn Express & Suites Brookhaven By Ihg

3-star Holiday Inn Express in Brookhaven, MS with exceptional breakfast and guest service

Guest Recognition and Service

Holiday Inn Express & Suites Brookhaven By IHG receives high marks for its staff, with guests repeatedly naming employees like GM Nic, FOM Manciei, and Anita as key reasons for their stays. The front desk team, including Tamya, Brittany, and Cicely, has been noted for helping with insurance papers during a guest's extended stay after a home fire. Anita, who handles the breakfast area, has been singled out for her biscuits that a 10-year IHG guest described as the best he had encountered.

Breakfast Offerings

The hotel serves a breakfast that guests rate as 10/10, with options that include eggs, bacon, sausage, hash browns, biscuits and gravy, a pancake station, and cinnamon rolls. The breakfast area is kept clean, and Anita maintains high standards for food presentation. Coffee is served, though some guests find it strong, but the overall breakfast is described as fresh and good.

Room Amenities and Condition

Rooms at Holiday Inn Express Brookhaven feature private bathrooms and comfortable beds that guests find restful. Some rooms are being updated, with a note that new furniture including a closet is on order, as some rooms currently lack hanging space. The Standard Queen Room with Two Queen Beds has received a rating of 10 from a solo traveler who found the beds comfortable.

Location and Accessibility

Holiday Inn Express Brookhaven MS sits just off the interstate, providing easy access for travelers passing through or staying for events. The hotel is located 98 km from Jackson-Evers Airport. A guest noted the convenience of several restaurants nearby, adding to the location's practicality for overnight stays.

Security and Safety Measures

During severe weather, including an EF-4 tornado, the hotel moved guests to the bottom floor and provided fresh warm cookies, coffee, and fruit infused water in a safe stairwell. The front desk staff, particularly Cicely, has helped guests with reservations and insurance paperwork during extended stays. The hotel's response to the tornado event was noted by guests as providing a safe place.

• Guest Service: Staff members Anita, Nic, and Tamya repeatedly mentioned by name for outstanding help
• Breakfast: Hot breakfast with pancake station, cinnamon rolls, eggs, and bacon rated 10/10
• Staff Recognition: Guests rate service as reason for return visits, with employees like Anita and Tamya highlighted
• Safety: Hotel provides safe shelter during tornado events with refreshments
• Renovations: Rooms being updated with new furniture including closets on order
• Location: Off interstate near several restaurants, 98 km from Jackson-Evers Airport